Operational Application Management (OAM) concerns all activities which are needed to keep one or more applications operational according to agreed service levels.
An application environment requires technical and functional application management. This service covers technical management only.
Technical application management is defined as all those operational activities that do not relate to or require functional/business knowledge in order to support the delivery of the application environment.
The OAM service uses industry standard methodologies and technology to provide operational and technical management of applications for the customer’s business. The OAMservice monitors the performance and availability of the application to minimize poor service quality due to application issues.
Perrit provides ongoing operational support for the OAM through managed service offerings. Perrit uses enterprise management tools designed to monitor uptime, availability and performance for each in-scope application component.
